| Return/Refund Policy |
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| If you are not satisfied with your AppleCart purchase of a pre-built product, please call +27 11 476 1078 for a Return Material Authorization (RMA) request within 14 calendar days of the receipt of the product. If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment. The product must be returned to the The AppleCart store within 14 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. A 10% open box fee will be assessed on any opened hardware or accessory. If you purchased your order using the online facility on www.AppleCart.co.za, you may be asked to provide a major credit card (Visa, MasterCard, American Express, or Discovery) for AppleCart to assess the 10% open box restocking fee. |
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| Please note that Apple does not permit the return of or offer refunds for the following products: |
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- Product that is custom configured to your specifications
- Opened memory
- Opened software*
- Electronic software downloads
- Personalized iPods
- Other personalized items
- Software Up to Date Program Products (SW upgrades)
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| *You may return software after rejecting the licensing terms, provided the software is not installed on a computer. However, software that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken. |
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| NOTE: The AppleCart suggests that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to The AppleCart or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Please note that the South African Postal Service (SAPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before the SAPS will initiate a trace. |
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| Dead On Arrival (DOA) Product: System Failure Out of the Box |
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| An Apple-branded hardware product is considered DOA if it shows symptoms of a hardware failure, preventing basic operability, upon its first use out of the box. If you believe that your product is DOA, please call C3/The Applecart at +27 11 476 1078 within 30 calendar days of the invoice date. C3/The AppleCart will determine whether the product is DOA and offer you the following options: |
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- Replacement: The same product that you ordered will be shipped to you at The AppleCart's expense. C3/The AppleCart will put you in touch with an Applecart Sales Consultant to set up a replacement order and provide the procedure for returning the DOA product.
- Service: You may have the product repaired; however, once serviced, the product is no longer eligible for replacement.
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| Product must be deemed DOA by The AppleCart within 30 calendar days of the invoice date in order to receive a replacement unit. |
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- DOA Terms and Conditions
- This DOA policy applies only to Apple-branded hardware products currently offered by The AppleCart. As new products are offered, The AppleCart reserves the right to determine whether or not this policy applies.
- This DOA policy does not apply to third-party products that do not bear the Apple brand name. You may call the manufacturer directly with any third-party product issues.
- If the product is deemed DOA by The AppleCart more than 30 calendar days after the invoice date, Apple's standard product warranty will apply.
- If the product is deemed by The AppleCart NOT to be DOA, Apple's standard product warranty will apply.
- Shipping will be arranged at The AppleCart's expense for all products determined by The AppleCart to be DOA.
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| AppleCart reserves the right to test returned DOA product. If the condition of the product is misrepresented by the customer, C3/The AppleCart may, at its discretion, impose a R2600.00 (excl. VAT) handling fee. |
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| DEFECTIVE ITEMS
Apple Branded Products
If you discover what you believe is a product defect for any Apple-branded product, please contact C3/The AppleCart at +27 11 476 1078. Such a defect, if any, is covered under the terms of your product's warranty. Please refer to the warranty information and other supporting documentation that came with your product. (See Product Warranty section below for specific information about Apple's product warranties.) |
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| Please note that the term “hardware” relates to the physical equipment of the computer system, including the monitor, keyboard, central processing unit, and storage devices. “Software” relates to a series of instructions for the computer that perform a particular task, called a program; the two major categories of software are system software and application software. System software is any software required to support the production or execution of application programs but which is not specific to any particular application. |
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| Non-Apple Branded/Third-Party Products
If you discover what you believe is a product defect for any third-party product, please feel free to contact the manufacturer directly for information regarding the manufacturer's warranty. However, you may contact an AppleCart sales consultant first as we will endeavourto assist you with any queries that you may have with nay product purchased from The AppleCart. |
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| Note: Products sold through this web site that do not bear the Apple brand name are serviced and supported exclusively by their manufacturers in accordance with terms and conditions packaged with the products. Apple's Limited Warranty does not apply to products that are not Apple-branded, even if packaged or sold with Apple products. |
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