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Our Helpdesk Manager
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Morgan Leigh Pringle
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Our Helpdesk Manager manages our Technical Support Team and ensures that all consultants attend to clients in a timely and professional manner. She further sees to it that a high level of service is maintained across the board. Her duties include keeping the Technical Team up to date on the latest Apple Architecture, ensuring that all calls to our Helpdesk are attended to and that all complaints and problems are identified and resolved within a specified time-period. First to arrive and last to leave, our Helpdesk Manager adds a layer of management to our team which provides a competitive advantage in the industry.
Our Helpdesk Manager is the first point of contact between our clients and our technical support team. She ensures that our clients' technical support problems are allocated to a Technical Consultant and provides a constant flow of communication to the client, updating the client on the status of the resolution of the problem. Be it an onsite technical support problem or a repair to a machine which muse be repaired inhouse, our Helpdesk Manager ensures that every client receives the best service or support from our Authorised Technicians who specialise in hardware, software and OS Support for Unix. As a company we have full confidence in our technical knowledge and capabilities which is provided by our Technical Support Team with more than 40 years cumulative experience in the Apple industry. |
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Apple Support, Service & Repairs Our company operates both in the product and the service market. While the products that we sell are available elsewhere, it is the our commitment to service that differentiates us from our competitors. The market has rapidly changed from a product-oriented market to a consumer-oriented market where client satisfaction is the number one priority. With technology advancing daily, our team strives to remain up-to-date on all aspects of information technology so as to guarantee that our solutions are professionally tailored to meet the needs of each client. C3 is one of two fully certified Apple Service Centres in Gauteng and competes head to head with entities such as Apple IMC. Even though Apple is our main target market, our service team has both knowledge and experience in the Windows, Linux and Unix platforms, as well as mixed platform environments. C3 also offers specialised support not only for Operating Systems and Hardware related issues but also for advanced computing products, networking and enterprise level deployment solutions. Our dedicated and highly qualified team offers free telephonic support from 8.00am - 6.00pm. We believe that it is essential for clients to have someone to talk to when problems occur. This may by purely for some advice or for first-line technical support over the phone where a Technician guides the client through a step-by-step process to resolve the issue. While we endeavour to have at least one Technical Support Consultant on site at all times to receive all Helpdesk calls, this is sometimes difficult when all Technicians are out on call-outs. During such instances, we encourage our clients to leave a detailed message with our receptionist which will be attended to in a timely manner. |
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Contact us |
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Tel: 011 476 1078 Fax: 011 476 5046 Support: support@c3.co.za Sales: sales@c3.co.za 9 Caroline Crescent, Cresta Randburg, 2194 Click here for a map |
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Apple Support, Service & Repairs |
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